Privacy Policy

This Privacy Policy applies to the website, services, and communications of Evolved Solar & Electrical Pty Ltd as trustee for The Evolved Industries Trust (ABN 31 360 354 492), including any enquiries, quotations, installations, and after-sales support we provide.

1. We respect your privacy

At Evolved Solar & Electrical, we're more interested in your roof than your data. That said, we do collect some personal information along the way — and we want to be upfront about what that looks like.

This policy sets out how we collect, use, and protect your information, all in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information do we collect?

We only collect what we actually need to help you out. That includes things like:

  • Full name

  • Phone number

  • Email address

  • Property address

  • Electricity usage information (like power bills you upload)

  • Any information you provide through surveys, enquiry forms, or eligibility assessments

  • Records of our communications with you — whether that's a phone call, email, or SMS

3. How do we collect it?

We pick up your information when you:

  • Submit an enquiry through our website

  • Respond to one of our Facebook or digital ads

  • Complete an online survey or eligibility assessment

  • Get in touch with us by phone, email, or SMS

  • Request a quotation or a site inspection

4. How do we use your info?

We use your information to get the job done and make sure you're looked after. Specifically, that means:

  • Providing solar and battery assessments, quotations, and system designs

  • Getting back to you about your enquiry or the services you're after

  • Arranging site inspections, installations, and after-sales support

  • Lodging applications with electricity distributors, rebate authorities, and regulatory bodies

  • Coordinating with finance providers where that's part of the picture

  • Improving our services and your overall experience with us

We may also send you follow-up communications that are relevant to your enquiry or the services we've discussed.

5. Who do we share it with?

We don't sell or trade your personal information — we'd hate that too. We only share it where it's reasonably necessary, such as with:

  • Electricity distributors and network service providers

  • Government agencies and rebate administrators

  • Finance providers, where that's applicable to your situation

  • Software platforms we use for quoting, design, monitoring, or customer management

  • Contractors or subcontractors we've brought in to complete installation works

6. Marketing & communications

By handing over your personal information, you're consenting to us getting in touch via phone, SMS, or email about your enquiry or related services.

If you'd rather we didn't, you can opt out of marketing communications at any time — just shoot us an email and we'll sort it out.

7. Keeping things secure

We take reasonable steps to keep your personal information safe from misuse, loss, unauthorised access, modification, or disclosure.

Everything is stored securely using reputable, industry-standard systems and platforms — so when you upload a power bill or a switchboard photo, it's only being seen by the people who need it.

8. Accessing or correcting your info

Want to see what we hold on file, or need to update something?

No worries — just get in touch and we'll get onto it. We'll respond within a reasonable timeframe, in line with applicable laws.

9. Cookies & online advertising

Our website and advertising platforms may use cookies or similar technologies to help with things like improving website functionality, measuring how our ads are performing, and delivering relevant content.

These technologies don't personally identify you. If you'd prefer not to deal with cookies, you can usually block them through your browser settings.

10. Complaints

If you think your privacy has been breached, or you've got concerns about how we've handled your personal information, please let us know. We'll do our best to sort it out promptly and fairly.

11. Any questions?

Got questions about this Privacy Policy or how we handle your personal information? You can contact us at info@evolvedsolar.com.au — we're happy to help.

Updated: February 2026